Sweet Lips

At La Box Mystère , we are committed to providing you with fast and reliable delivery so that you can enjoy your products as soon as possible.

Delivery Times

• Order Processing : All orders placed on Laboxmystere.fr are processed and shipped within 48 business hours, subject to product availability. Once shipped, you will receive a confirmation email with tracking details.

• Delivery in Metropolitan France :

  • Home Delivery : Deliveries via DPD are generally made within 24 to 48 hours from dispatch.
  • Delivery to Relay Point : With Mondial Relay, your orders are available at a relay point within 24 to 48 hours after dispatch.

• Delivery to Europe : Delivery times to European countries generally vary between 3 and 7 working days, depending on the destination.

• International Delivery : For orders outside Europe, delivery times are generally between 7 and 14 working days, depending on the destination.

Shipping Costs

• Monthly Subscriptions : Shipping is free for all paid monthly subscriptions, regardless of the delivery method chosen.

• Purchase by Unit :

  • Home Delivery via DPD :
    • €6.90 for all orders.
  • Delivery to Relay Point with Mondial Relay :
    • €3.90 for any order under €30.
    • Free for orders over €30.

• Delivery to Europe : A flat rate of €10 applies to all deliveries to Europe.

• International Delivery : A flat rate of €15 applies to international deliveries.

Delivery Problems

If you have not received your order within the indicated time or if you have a problem with the delivery (damaged product, incorrect address, etc.), please contact us at contact@laboxmystere.fr . Our team will do its best to resolve the problem quickly.

At La Box Mystère , we are committed to providing you with quality products. However, if you encounter a problem with your order, we invite you to consult our return and refund policy.

1. Products not eligible for return

Due to the nature of the food products we offer, candy boxes cannot be returned or exchanged for hygiene and safety reasons. This includes:

• Perishable products (candy, confectionery, etc.)
• Personalized and tailor-made boxes

We invite you to carefully check your order before finalizing it.

2. Defective or damaged products

If you receive a defective, damaged product or if your box contains an order error, we kindly ask you to contact us within 2 days of receiving your package. Please provide the following information:

• Order number
• Problem Description
• Photos of defective or damaged products

We will then offer you a replacement or refund, depending on the situation.

3. Refunds

Once we have received and reviewed your claim for a defective or damaged product, we will notify you of our decision regarding a refund or replacement. If your request is approved, we will process the refund via the original payment method within 7 to 14 business days .

4. Subscription Refunds

If you have subscribed to a monthly subscription, you can decide to cancel it at any time. However, months already billed and boxes already sent are not refundable . The cancellation will take effect for the next billing cycle, and you will not be billed again after this cancellation.

5. Delivery Problems

If you have not received your order within the estimated time frame or your package has been lost by the carrier, please contact us at contact@laboxmystere.fr . We will work with the carrier to resolve the issue or provide you with an alternative solution.

6. Contact

For any questions regarding returns or refunds, you can contact us at the following address:
Email: contact @ laboxmystere.fr

Last updated: October 2024