General conditions of sale
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the laboxmystere.fr website. By placing an order, you accept these GTC without reservation.
1. Company identification
The Mystery Box
Company Name: The Mystery Box
Head office: 78 Avenue des Champs-Elysées, Office 326, 75008 Paris
Email: contact @ laboxmystere.fr
Website : www.laboxmystere.fr
2. Purpose
These General Terms and Conditions govern the contractual relations between La Box Mystère and any natural or legal person wishing to make a purchase via the site laboxmystere.fr , hereinafter referred to as "the Customer".
3. Products
The Mystery Box offers boxes of sweets, available as monthly subscriptions or for individual purchase. Each box consists of a selection of sweets in 100 gram packaging per product. The offers are described on the site as precisely as possible.
Product availability: Our products are offered within the limits of available stocks. In the event of unavailability after placing the order, we will inform the Customer as soon as possible.
4. Price
The prices of our products are indicated in euros (€), all taxes included (TTC).
Delivery costs: Delivery costs are indicated when placing the order and vary depending on the purchase amount and the delivery method chosen.
We reserve the right to change our prices at any time, but the prices charged will be those in effect at the time the order is validated.
5. Orders
The Customer can place an order on the laboxmystere.fr website by following the following steps:
- Selection of the desired product(s)
- Validation of the basket and delivery options
- Identification or creation of an account
- Validation of delivery coordinates
- Secure online payment
Order confirmation will be sent by email once payment has been made. We reserve the right to refuse an order for any legitimate reason, in particular in the event of a payment problem or previous dispute with the Customer.
6. Payment
Payment for products is made only online via secure payment methods (credit card, PayPal, etc.). Payment information is never stored on our servers and is directly processed by our secure payment service provider (e.g. Mollie).
By validating his order, the Customer guarantees that he is fully authorized to use the payment card and that the latter gives access to sufficient funds to cover the cost of the order.
7. Delivery
Delivery terms are detailed in our Shipping Policy . We undertake to ship orders within the timeframes indicated, subject to product availability.
Deliveries are provided by DPD with home or relay point delivery options. In the event of a delay or problem with the delivery, the Customer must contact us at contact@laboxmystere.fr so that we can intervene with the carrier.
8. Right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal without having to provide reasons or pay penalties. This right does not apply to perishable or personalized products, such as candy boxes , in accordance with Article L.221-28 of the Consumer Code.
9. Returns and Refunds
Returns and refunds are detailed in our Return and Refund Policy . In the event of a defective product or one that does not conform to the order, the Customer must contact us within 7 days of receipt of the product. We undertake to offer a replacement or refund as appropriate.
10. Liability
We assume no liability for any damage or loss related to the use of the Internet (viruses, hacking, service interruptions, etc.). We cannot be held liable for indirect or unforeseeable damages at the time of the order.
Our liability may not exceed the total amount of the order placed by the Customer.
11. Protection of personal data
The Client's personal information is collected and processed in accordance with our Privacy Policy , in compliance with the GDPR. The Client has the right to access, rectify and delete their data at any time by contacting us at contact @laboxmystere .fr .
12. Intellectual property
All content on the laboxmystere.fr website (texts, images, graphics, logos) is protected by copyright and other intellectual property rights. Any reproduction or use of the content without prior authorization is strictly prohibited.
13. Disputes and applicable law
These General Terms and Conditions are governed by French law. In the event of a dispute, the Customer is invited to contact customer service to attempt to resolve the dispute amicably. If no solution is found, the dispute will be submitted to the competent courts in France.
14. Modification of the T&Cs
We reserve the right to modify these T&Cs at any time. The applicable T&Cs are those in effect at the time of the order. The Customer is advised to regularly consult the T&Cs to stay informed of any changes.
Last updated: October 2024