Privacy Policy

This Privacy Policy describes how La Box Mystère (hereinafter "we", "our" or "us") collects, uses and protects your personal information when you visit our website laboxmystere.fr and use our services.

1. Collection of Personal Information

We collect different categories of personal information when you interact with our Site and Services, including when you:

  • Create an account
  • Place an order
  • You subscribe to our services
  • Contact our customer service

The personal information we collect may include:

  • First and last name
  • Shipping and billing address
  • E-mail address
  • Phone number
  • Payment information (processed through secure third-party service providers)
  • Order and Subscription History

2. Use of Personal Information

The information we collect is used to:

  • Process and ship your orders
  • Manage your subscriptions
  • Send you notifications relating to your order (confirmation, tracking, etc.)
  • To inform you about our special offers and promotions if you have given your consent
  • Improve our services and personalize your experience on our site
  • Answer your questions or complaints via our customer service

3. Sharing of Personal Information

Your personal information will never be sold or traded. We may share your data only with trusted third-party service providers in the following situations:

  • Delivery: Your delivery information is shared with transport services to ensure delivery of your order (eg DPD).
  • Payment: Your payment information is processed by our secure payment service providers (eg. Mollie).
  • Marketing: If you have consented to receive promotional offers, your data may be shared with marketing email providers.

These third parties are subject to strict confidentiality and data protection obligations.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with our legal obligations and resolve potential disputes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. These measures include encryption of sensitive data such as payment information.

6. Your Rights

In accordance with the GDPR, you have several rights regarding your personal information:

  • Right of access: You have the right to request a copy of the data we hold about you.
  • Right of rectification: You can correct or update your personal information if it is inaccurate or incomplete.
  • Right to erasure: You can request the deletion of your personal information under certain conditions.
  • Right to restriction of processing: You can request that the processing of your data be restricted in certain cases.
  • Right to object: You may object at any time to the processing of your personal data for direct marketing purposes.
  • Right to portability: You have the right to receive your data in a structured and commonly used format, and to transfer it to another controller.

To exercise any of these rights, please contact us at contact@laboxmystere.fr .

7. Cookies

Our site uses cookies to improve your online experience. Cookies are small text files that are placed on your device to collect standard Internet log information and visitor behavior information. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, certain features of our site may not function properly without cookies.

8. Marketing

If you have consented to receive our marketing communications, we will use your information to send you special offers, promotions or information about our new products. You can withdraw your consent at any time by clicking on the unsubscribe link in our marketing emails or by contacting us directly.

9. Minors

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our data collection and use practices. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. We encourage you to check this page periodically to stay informed of updates.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at contact@laboxmystere.fr

Last updated: October 2024