Frequently Asked Questions
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1. How can I order a box?
To order a box, simply browse our site, choose the box you are interested in, and add it to your cart. Then, proceed to secure payment to finalize your order.
2. What is the delivery time?
Delivery times vary depending on your location, but typically orders ship within 2-3 business days. Please allow additional time during peak demand periods, such as the holiday season.
3. 3. Can I change my order after I have placed it?
As soon as your order is confirmed, we begin the packaging and delivery process. If you have made a mistake, please contact us promptly via our "Contact" page, and we will do our best to adjust your order before it is shipped.
4. What types of products are included in the box?
Each box contains exclusive and unique products that vary according to the theme of the month. We offer gourmet surprises, creative surprises, and much more, to offer you an unforgettable experience every time you open it.
5. How do I cancel my subscription?
If you have a subscription and wish to cancel it, you can do so at any time in your customer area, or by contacting us directly. Cancellations must be made before renewal to avoid any additional charges.
6. Do you offer special boxes for occasions (birthdays, Christmas, etc.)?
Yes, we offer special boxes for events like Christmas, birthdays, and other special occasions. These boxes are available on our site at specific times of the year.